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OSAP 2014 Symposium - Effective Written and Spoken Communication Skills Needed to Achieve Compliance

OSAP 2014 Symposium: Moving forward to a safer tomorrow in dentistry 

PLENARY
TITLE
 Effective Written and Spoken Communication Skills needed to Achieve Compliance

DESCRIPTIONThis course is designed to help professionals in dental safety management roles apply effective written and spoken communication skills to help achieve better workplace compliance

 

SPEAKER(S)Lou Heckler CSP, CPAE

 

LEARNING OBJECTIVES

After attending this program, participants should be able to:
  • Describe potential barriers to effective communication and how to overcome them.
  • Explain appropriate written and spoken communication skills needed to achieve behavioral change
  • Identify techniques for communicating compliance education and information in a meaningful way
  • List effective tools required to organize information so the desired message comes through
  • Develop a communication strategy designed to improve overall workplace compliance

 

DOWNLOAD PRESENTATION MATERIALS HERE


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