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6/22/2017 » 6/25/2017
2017 OSAP Annual Conference

2017 Annual Conf Educators Forum

 OSAP 2017 Annual Conference - The Safest Dental Visit™ Make It Happen!

TITLE    Educators Forum

 

DESCRIPTION

Infection control educators will have the opportunity to discuss common difficult conversations including those starting with, Students/faculty: “I really don’t believe in Flu shots!”; From faculty members who also work in private practice: “but I’ve ALWAYS done it this way!”; “hand hygiene…REALLY?”; From a patient: “yes, the procedure was done this week, but my insurance expired last week. Can’t we just tell them it was done then?”

 

 

SPEAKER(S)

 Eve Cuny MS

 Nita Mazurat MSc, DDS

 

 

LEARNING OBJECTIVES

After attending this program, participants should be able to:

  • Describe the context (meaning) of ‘difficult conversations’.

  • Discuss the role of emotion and de-escalation of emotion to effect productive conversation for a positive outcome.

  • Describe how to de-escalate emotion in a difficult conversation to result in a positive outcome.

 

 

DOWNLOAD PRESENTATION MATERIALS HERE

 



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OSAP thanks its Super Sponsors for their support in 2017. Sponsorship does not imply endorsement by OSAP of a company's products or services.