To return merchandise to OSAP you will need to obtain prior authorization. A returned goods authorization number (RGA#) may be obtained by calling OSAP at 1-800-298-6727. An RGA# and a copy of the payment receipt are required to accompany returned goods. Credit for an authorized return is based upon the original receipt amount. Product returned must be in the original packaging in salable condition, and is subject to a 15% restocking charge.
All non-downloadable items are shipped via the United States Postal Service
(USPS). For UPS
shipping contact the OSAP office at 800-298-6727 (out of US: +1 410-571-0003) or email us at firstname.lastname@example.org
. OSAP office hours: Monday - Friday 9 AM - 5 PM ET.