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1/27/2020 » 1/29/2020
2020 Dental Infection Control Boot Camp

1/27/2020 » 1/29/2020
Exhibitor Registration - 2020 Dental Infection Control Boot Camp

5/28/2020 » 5/30/2020
2020 OSAP Annual Conference

2017 Annual Conf Consultants Forum

 OSAP 2017 Annual Conference - The Safest Dental Visit™ Make It Happen!

TITLE    Consultants Forum



In this facilitated session, Infection Control consultants will be able to dig deeper into difficult conversations they encounter in dental settings. Some of these discussions may begin with, “But, it’s too hot to wear long sleeves”, “What do you mean burs are single use only?” or “Do we really need to document this stuff?” Participants are encouraged to bring their own difficult conversations to this session and role play until resolution.




 Karen Daw MBA, CECM

 George Gatseos II DDS, MSBA

 Joyce Moore RDH, BSDH




After attending this program, participants should be able to:

  • Create and practice a “roadmap” to effectively start a difficult conversation.

  • Describe how to de-escalate a difficult conversation to result in a positive outcome.


  • Describe how to use the “Strong Back, Soft Front” approach to enhance your presence in challenging situations.





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