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1/27/2020 » 1/29/2020
2020 Dental Infection Control Boot Camp

1/27/2020 » 1/29/2020
Exhibitor Registration - 2020 Dental Infection Control Boot Camp

5/28/2020 » 5/30/2020
2020 OSAP Annual Conference

2017 Annual Conf Succeed Convo

 OSAP 2017 Annual Conference - The Safest Dental Visit™ Make It Happen!

TITLE    Succeeding at Difficult (IC and other) Conversations



This highly interactive session will address how to prepare for and manage difficult or challenging conversations. This is an important skill for infection preventionists who must work with the entire dental team and other stakeholders to ensure the safest dental visit. Loaded with proven tools, this workshop will also cover how to handle conversations that become difficult in the moment and how to anticipate and respond to other’s reactions.




 MJ Abell




After attending this program, participants should be able to:

  • Describe how to set a productive environment for a difficult conversation.

  • Describe how to create a “roadmap” for having difficult conversations.

  • Discuss how to gain confidence in planning for and having difficult conversations.





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OSAP thanks its Super Sponsors for their support in 2019. Sponsorship does not imply endorsement by OSAP of a company's products or services.

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