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OSAP Continuing Education-2020/Unit 02-April ICIP Team Huddle™

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OSAP Continuing Education-2020/Unit 02-April ICIP Team Huddle™


This learning assessment is associated with the continuing education presented in OSAP's Infection Control in Practice TEAM HUDDLE™ publication on the topic of Quality Assurance. This issue provides one approach to performing routine quality assurance related to the reception and front desk areas. Emphasis is on process improvements to establish and maintain a safe work environment, limit the spread of contamination and promote complianceThis will help the Infection Control Coordinator (ICC) communicate the importance of the Safest Dental Visit™. 



After reading this publication, the reader should be able to:

  • describe a general approach to performing Quality Assurance of an infection control procedure.
  • describe the specific role of standard operating procedures in quality assurance efforts.
  •  describe the infection control and safety measures to be used in patient reception areas.

Publication Date: April 2020

Expiration Date: April 2023


Educational Method: Self-instruction


You will have two attempts to pass with 7 out of 10 correct answers. Upon successful completion of this test you will be emailed a letter for (1) CE credit hour.



Chris H. Miller PhD

Dr. Miller is Professor Emeritus of Microbiology, Executive Associate Dean Emeritus and Associate Dean Emeritus for Academic Affairs and for Graduate Education at Indiana University School of Dentistry He is past Chair and a Founding Member of OSAP. 


Editorial Staff

Denise Sabol RDH MEd
Managing Editor

Alison Hird
Layout Editor

Michelle Lee CPC
Executive Director

Therese Long MBA CAE
OSAP Executive Director Emeritus


Editorial Review Board

Enrique Acosta-Gio DDS PhD
National University of Mexico

Jackie Dorst RDH BS
Safe Practices


Pentax Medical

Karen Gregory RN
Total Medical Compliance

Michael Joseph DDS MSD

Leann Keefer RDH MSM



Nita Mazurat MSc DDS

University of Manitoba


Patricia Podolak DDS MPH

Springhurst Associates LLC

Sheila Strock DMD MPH
Delta Dental Illinois 


OSAP is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

OSAP designates this self-instruction activity for 1 continuing education credit.

Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at

Please email the OSAP central office at or call +1(410) 571-0003 if you wish to be in contact with the course author/creator(s) with any questions or for clarification of course concepts or for technical assistance in completing the online test. All participants assume individual responsibility for providing evidence of contact hours of continuing education to the appropriate authorities and for the maintenance of their individual records.

All participating authors are expected to disclose to the audience any significant financial interest or other relationship with:

  1. the manufacturer of any commercial products and/or provider of commercial services discussed in an educational activity and
  2. any commercial supporters of the activity.


Authors of CE activities are required to present a balanced view of therapeutic options, use generic names of products whenever possible, use images that have not been falsified or misrepresent the outcome of treatment, and refrain from marketing or promoting any products or commercial services. Authors are required to include peer-reviewed content supported by generally accepted scientific principles or methods that can be substantiated or supported with peer-reviewed scientific literature that is relevant and current. Authors must support clinical recommendations with references from the scientific literature, with a sound scientific basis, whenever possible. Authors of CE activities are required to disclose to participants any financial, commercial, or promotional interest in a product or company that may influence their participation.

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