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Health & Safety | Registration | Payment, Invoicing, & Refunds | Education

Frequently Asked Questions (FAQ's)

Q: What is the OSAP Symposium: Implementing Patient Safety Programs in Academic Institutions?
A: A 1.5-day event focused on implementing a robust patient safety program in dental academic institutions. The symposium will include interactive sessions focused on tools for implementation, curriculum development, accreditation, research opportunities, and quality improvement (QI). There will be networking opportunities throughout, including a networking reception on Friday night.

Q: Who should attend?
A: The target audience includes:
  • Clinical Deans
  • Academic Program Directors
  • Academic Infection Control and Safety Managers
  • Academic Course Directors
  • QI Managers in an Academic Setting
  • Risk Managers in an Academic Setting

Q: I'm a consultant who teaches infection prevention and control. Am I able to attend the symposium?
A: The symposium is geared specifically toward those who work in dental academic institutions. The content may not be relevant to consultants who do not work in a dental academic institution.

Q: When is the symposium?
A: The symposium will take place August 19 - 20, 2022.

Q: Where is the symposium being held?
A: The symposium will be held at the following location:

Crowne Plaza Atlanta Perimeter at Ravinia
4355 Ashford Dunwoody Road
Atlanta, GA 30346

Q: How do I reserve my room?
A: Click on the button below to reserve your room:

Book Hotel Room

Q: What is the cost of the hotel?
A: The group room rate is $179.00 plus 16% taxes + $5.00 per night hotel/motel fee. The group rate is offered three days pre-and post-symposium dates, based on the availability. 

Q: I booked my hotel room. Am I registered for the symposium?
A: Booking your hotel room does not mean that you are registered. The only way to register for the symposium is to complete the registration form online here: 2022 OSAP Symposium - Registration.

Q: I'm unable to attend in person. Am I able to livestream the sessions?
A: No. The only way to participate in the symposium live is to attend in person. We suggest registering for the On-Demand Only option if you are unable to attend in person.

Q: Does participating in the OSAP Symposium count toward certification?
A: No. Participation in the OSAP Symposium does not count toward certification. To learn about what does, please visit dentalinfectioncontrol.org.

Q: If I'm unable to attend, will there be another symposium this year?
A: The 2022 OSAP Symposium is the first event of its kind. If you are unable to attend in-person, we encourage you to register for the On-Demand Only option.

Q: I require a special accommodation. Will OSAP take care of this?
A: OSAP is committed to delivering an inclusive and meaningful experience for all symposium participants. The event registration form asks this question. If you require specific accommodations, please let us know!

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Health & Safety

Q: What safety measures will be put in place for participants?
A: Our top priority is the health and safety of our participants, exhibitors, vendors, speakers, and OSAP staff. As the COVID-19 situation evolves, OSAP may update our health and safety policy to meet current science and evidence-based guidance. Click here to see the current Health & Safety Policy

Q: Will in-person participants be required to be vaccinated?
A: All face-to-face participants, exhibitors, vendors, speakers, and OSAP staff are required to:
  • Be up to date (as defined by CDC), which means a person has received all recommended COVID-19 vaccines, including any booster dose(s) when eligible, OR
  • Submit a negative self-test taken 24 hours prior to arrival at the symposium hotel (for a list of authorized tests, see FDA EUA tests) AND submit a second negative self-test on Saturday, August 20.

Q: Are masks required for in-person participants?
A: All in-person participants will be required to wear masks in indoor events regardless of vaccination status. Masks may only be removed when a guest is actively eating or drinking.

Q: Will there be on-site testing for unvaccinated in-person participants?
A: OSAP will provide self-tests onsite for those individuals who want to test.

Q: How will I provide proof of vaccination OR a negative self-test?
A: OSAP is using CLEAR Health Pass*. Download the app here:

After downloading the app, please download our CLEAR Health Pass App Walkthrough guide to create your account.
*Vaccinated in-person participants who currently live outside the United States must contact the OSAP Office at [email protected] to submit proof of vaccination.

Q: I registered for the On-Demand Only option. Do I need to download the CLEAR Health Pass app?
A: No. The app only applies to in-person participants.

Q: I registered for the In-Person Plus option. How will I check-in?
A: Bring your smartphone and have your scannable QR code ready! An OSAP team member will scan your code. If it turns green, you will be provided with your name badge and other course materials. If it turns red, that means you are not cleared for entry. 

Q: What happens if my scan is red?
A: An OSAP representative will work with you to resolve the issue.

Q: Why do I have to share my vaccination status to attend the symposium?
A: The safety of our participants, speakers, board members, exhibitors, vendors, and staff is our top priority. Per the HIPAA Journal, “Any organization can ask any employee, customer, or relevant third party whether or not they have been vaccinated against COVID-19 without violating HIPAA.” In addition, “Only organizations that are HIPAA Covered Entities or Business Associates are subject to the HIPAA regulations with regards to how information about vaccination statuses is collected, maintained, used, and disclosed.”

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Registration

Q: What are the registration options?
A: There are two registration options: In-Person Plus and On-Demand Only.

Q: What is included with my registration?
A: Click here to view our registration features. 

Q: What is the cost of registration?
A: Click here to view our registration pricing guide.

Q: What currency does OSAP accept?
A: OSAP pricing is written in US dollars, and OSAP only accepts US dollars. If you need to see an exchange rate, we recommend accessing an exchange rate calculator.

Q: How do I register?
A: Click on the button below to register:

Register 

Q: Am I able to mail in a paper registration form?
A: No. We only accept online registrations.

Q: Am I able to register over the phone?
A: We are not accepting registrations over the phone. However, if you have any questions and/or require technical support, please contact us at +1 (410) 571-0003 or [email protected].

Q: What is the registration deadline?
A: More information will be available soon!

Q: Do we receive an additional discount for bringing multiple people?
A: No. We are not offering a discount for multiple participants.

Q: Can I register multiple people at the same time?
A: No. Because every attendee must self-attest to their vaccination status, all participants must register separately. OSAP is unable to accommodate any exceptions to this.

Q: Am I able to complete the registration form on behalf of a participant?
A: Because every participant must self-attest to their vaccination status, all participants must register themselves. To ensure that registration forms are as accurate as possible, we also strongly suggest that participants register themselves and then submit an invoice to an employer if needed.

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Payment, Invoicing, & Refunds

Q: How do I pay for registration?
A: You have two (2) payment options:
  1. Pay immediately via credit card (OSAP accepts Visa, MasterCard, American Express, and Discover)
  2. Create an invoice to be paid no later than Friday, August 12

Q: Will I pay for my registration, or is my employer/company making payment on my behalf?
A: Please reach out to your employer/company directly for further assistance before registering for the symposium; OSAP is unable to assist with this request. If you would like to request funding from your employer/company, please download our justification letter here: In-Person Plus or On-Demand Only.

Q: I need a copy of my invoice. How do I get one?
A: After completing the registration process, you will receive a copy of your invoice via email from [email protected]. Forward this email to an appropriate person/department within your company/employer for payment processing.

Q: If I choose to create an invoice, will OSAP mail me and/or my employer a copy?
A: No. After completing the registration process, you will receive a copy of your invoice via email from [email protected]Forward this email to an appropriate person/department within your company/employer for payment processing.

Q: If I created an invoice, how do I make payment?
A: The following procedures are for making payment after an invoice has already been created:
  • Make payment online by clicking on the link in your invoice email. If you need the link resent to you, please contact us at [email protected].
  • If payment needs to be processed over the phone, please contact the OSAP Office at +1 (410) 571-0003. Our office hours are Monday - Friday, 8:00 AM - 4:30 PM Eastern.
  • If processing payment via check, please remit payment to the following address:
        OSAP
        One Glenlake Parkway, NE
        Suite 1200
        Atlanta, GA 30328
  • If processing payment via purchase order, OSAP needs the purchase order number so that it can appropriately be listed on the invoice. In addition, OSAP will need the contact information of the appropriate department that will be handling the payment.

Q: Will I be charged any taxes for my registration?
A: No. Click here to view the registration rates.

Q: What is the deadline to make payment?
A: Any invoices related to the 2022 OSAP Symposium must be paid by Friday, August 12 . Any invoices created after this date must be paid in full immediately. Please note that OSAP must receive payment in full prior to the event. If payment is not received, you may not be allowed to participate.

Q: What if my company must make the payment directly?
A: After completing the registration process, you will receive a copy of your invoice via email from [email protected]. Forward this email to an appropriate person/department within your company/employer for payment processing.

Q: Does OSAP accept purchase orders?
A: Yes! After a participant has registered, a purchase order must be submitted via email to [email protected].

Q: I registered, but I am no longer able to attend. Am I eligible for a refund?
A: All participants receive access to session recordings on Friday, September 9. If you are unable to attend in-person, you still have this alternative option for participating.

However, for those participating in On-Demand Only or whose schedule will no longer allow them to attend in-person and/or on-demand, all registration cancellations and refund requests must be made in writing to [email protected] by Friday, July 29.

  • An 80% refund of course fees will be given for cancellations received by Friday, July 8.
  • A 50% refund of course fees will be given for cancellations received between Saturday, July 9, and Friday, July 29.
  • No refunds will be granted for requests sent after Friday, July 29. OSAP regrets that refunds will not be given for no-shows.

All requests for exceptions to the cancellation/refund policy must be submitted in writing by the registrant with appropriate documentation to [email protected] no later than Friday, July 29. After that time, no refund considerations will be made.

We are unable to honor registration switches and/or transfers. The new participant will need to register themselves online. The original participant will need to contact us at [email protected] or +1 (410) 571-0003 to cancel the original registration.

Q: I am no longer able to attend, but one of my colleagues will be taking my place. How do we switch the names on the registration?
A: We are unable to honor registration switches and/or transfers. The new participant will need to register themselves online. The original participant will need to contact us at [email protected] or +1 (410) 571-0003 to cancel the original registration.

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Education

Q: How many continuing education credits will I receive?
A: Participants will be able to claim up to 10.5 CE credits. 

Q: When will the on-demand recordings become available?
A: The on-demand recordings will be available for sixty (60) days beginning Friday, September 9.

Q: Can I earn CE credits by watching the recordings?
A: Yes! Participants watching the recordings can claim up to 9 CE credits. Self-study continuing education hours are provided for any session viewed after its original presentation (i.e., on-demand recordings), beginning on Friday, September 9. To claim credits, you must complete a quiz in the OSAP Infection Prevention & Safety CE Center for each session.

Q: How do I claim CE?
A: In-Person Plus participants will keep track of their CE credits individually via a paper CE tracking sheet given out on-site. On-Demand Only participants will be able to claim and track their CE in the OSAP Infection Prevention & Safety CE Center. 

Q: What is the agenda for the symposium?
A: Click here to view the current version of the agenda.

Q: Is participation worth AGD PACE credits?
A: OSAP is not an approved AGD PACE provider. However, OSAP is an ADA Continuing Education Recognition Program (CERP) Provider. The AGD’s Fellowship award guidelines indicate that CE credits earned from ADA-CERP approved providers are accepted towards AGD awards.

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